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Anonymous's avatar
Anonymous
Not applicable
8 years ago
Solved

Error on on-premise Data Gateway

Hi,   I got error while update/migrate the gateway. Below is the error. How to solve it? Error generating an asymmetric key. The communication object, System.ServiceModel.Channels.ServiceCh...
Need Help
  • v-ljerr-msft's avatar
    v-ljerr-msft
    8 years ago

    Hi Anonymous,

     

    Here is a similar thread in which a workaround is mentioned. Could you go to check if it works in your scenario? :smileyhappy:

    Solution:

     

    Change the logon user for Service "On-premises data gateway service" (PBIEgwService) to "Local System Account".

     

    1. RUN services.msc
    2. Search "Power BI Gateway - Enterprise Service" in list of services, and click
    3. In TAB "Log On" change to "Local System Account"
    4. Restart "Power BI Gateway" Service

     

    Regards

GIS_powerBI's avatar
GIS_powerBI
Frequent Visitor
8 years ago

I was recently upgraded to Windows 10 and my domain changed for my log in. I am trying to recover my gateway and it is telling me my 'key is not valid for the state'

Any idea on how to fix this?

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    Hi GIS_powerBI,

     

    It is your proble already solved?

    Did you put the name of your PC correct? or do you shutdown the PC because on one premisse gateway need 24 hour PC on.

     

    Thanks

    • GIS_powerBI's avatar
      GIS_powerBI
      Frequent Visitor
      8 years ago

      turns out with the windows 10 upgrade there was a domain change. Only way to resolve it was to get a Windows 7 computer again and put 64 bit office and BI on there.