Forum Discussion
Error on Service when using Paginated reports
I have connected paginated report in Power BI desktop and published in a premium workspace. I am getting error "Your session has expired Please refresh your browser to continue interacting with your Report." on service for every 5 minutes and I have to relogin to access the page which is very inconvenient. I have set the dataset timeout to "30000" in paginated reports. Let me know if anyone has experienced this or solved this. Thanks.
Hi santpras0 ,
It sounds like you are experiencing a session timeout issue when accessing your paginated report in Power BI. There are a few potential causes for this issue, and I'll outline some steps you can take to try to resolve it.
- Check the "Keep me signed in" option when signing in to Power BI. This will allow you to remain signed in for a longer period of time.
- Check the timeout settings for your Power BI workspace. There is a workspace-level timeout setting that can be modified by the workspace administrator. To do this, go to the workspace settings and look for the "Session timeout" setting. By default, this is set to 2 hours. You can try increasing this timeout to see if it resolves the issue.
- Check the timeout settings for your dataset. As you mentioned, you have already set the dataset timeout to 30,000 seconds (8 hours). This should be sufficient to prevent timeouts when accessing the report, but it's possible that there is another timeout setting that is taking precedence.
- Check for any browser-level timeout settings that may be causing the issue. Some browsers have settings that can automatically log you out after a certain period of inactivity. You may need to adjust these settings in your browser to allow for longer periods of inactivity.
If the problem is still not resolved, please provide detailed error information and let me know immediately. Looking forward to your reply.
Best Regards,
Henry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
8 Replies
Hi santpras0 ,
It sounds like you are experiencing a session timeout issue when accessing your paginated report in Power BI. There are a few potential causes for this issue, and I'll outline some steps you can take to try to resolve it.
- Check the "Keep me signed in" option when signing in to Power BI. This will allow you to remain signed in for a longer period of time.
- Check the timeout settings for your Power BI workspace. There is a workspace-level timeout setting that can be modified by the workspace administrator. To do this, go to the workspace settings and look for the "Session timeout" setting. By default, this is set to 2 hours. You can try increasing this timeout to see if it resolves the issue.
- Check the timeout settings for your dataset. As you mentioned, you have already set the dataset timeout to 30,000 seconds (8 hours). This should be sufficient to prevent timeouts when accessing the report, but it's possible that there is another timeout setting that is taking precedence.
- Check for any browser-level timeout settings that may be causing the issue. Some browsers have settings that can automatically log you out after a certain period of inactivity. You may need to adjust these settings in your browser to allow for longer periods of inactivity.
If the problem is still not resolved, please provide detailed error information and let me know immediately. Looking forward to your reply.
Best Regards,
Henry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.Any updated solution? The above doesn't solve the issue. Thanks.
Why is this set to solved? This isn't a solution to the issue.
- This doesn't solve the problem.
the solution doesn't seems to fix it...
there is no setting in the workspace that's dealing with session timout.
when the report is open, and user leave it for a few minutes (possible 5 min), when they get back, they have to refresh the browser and rerun the report. does anyone else have the same problem?
any update on this issue, i have several users complaning about the same issue
Thanks Henry! I will try these and let you know. Thanks
Hi all, does anyone get a solution on this? my clients use a Virtual machine to connect and they complain on the same problem, only 3 minutes and they have to clik on resfresh. Could you share please? Thanks
