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djurecic's avatar
djurecic
Super User
5 years ago
Solved

Error message on refresh- An unexpected error occurred (file 'tmdatasourceregistry.cpp'

Has anyone seen this error before? It happens on datasource refresh. The datasource is TIBCO data virtualization, which uses an ODBC connection.   Processing error: An unexpected error occurred (fi...
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  • Anonymous's avatar
    Anonymous
    5 years ago

    hello ,

     

    this is a known issue for which there is a Fix expediately rolling out across production instances of Power BI , with an ETA of 06/29 EOD for reaching saturation , there has been CSS (customer service support awarness shared to our support teams to better assist any Customers reaching out ) and also we are continuing to post proactively Tenant level (Customer level) communications for the impacted tenants we have been identifying , and basing on the IDs of error  you shared , we see that Comms were posted to your Tenant admins already with regard to this issue.  Please let us know .

djurecic's avatar
djurecic
Super User
5 years ago

We are glad that this has been resolved. My (and my clients') follow up question is this: what caused the issue and what has been done to ensure that it does not happen again? There has been some loss of confidence in the Power BI service.

v-easonf-msft's avatar
v-easonf-msft
Community Support
5 years ago

Hi,  djurecic 

Sorry for the bad experience this time.This fix is completely deployed in all regions. It will not happen again.
Due to the nature of the forum, our response may not be timely. If you encounter an urgent problem next time, it is recommended to open a support ticket. Thank you for your understanding and support.

 

Best Regards,
Community Support Team _ Eason