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djurecic's avatar
djurecic
Icon for Super User rankSuper User
5 years ago
Solved

Error message on refresh- An unexpected error occurred (file 'tmdatasourceregistry.cpp'

Has anyone seen this error before? It happens on datasource refresh. The datasource is TIBCO data virtualization, which uses an ODBC connection.   Processing error: An unexpected error occurred (fi...
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  • Anonymous's avatar
    Anonymous
    5 years ago

    hello ,

     

    this is a known issue for which there is a Fix expediately rolling out across production instances of Power BI , with an ETA of 06/29 EOD for reaching saturation , there has been CSS (customer service support awarness shared to our support teams to better assist any Customers reaching out ) and also we are continuing to post proactively Tenant level (Customer level) communications for the impacted tenants we have been identifying , and basing on the IDs of error  you shared , we see that Comms were posted to your Tenant admins already with regard to this issue.  Please let us know .

Anonymous's avatar
Anonymous
Not applicable
5 years ago

We are experiencing the same issue. Report doesn't use Python script but uses Smart Narrative. This started once the Smart Narrative issue was fixed.

  • kadams8844's avatar
    kadams8844
    Icon for Advocate I rankAdvocate I
    5 years ago

    It might be worth removing the Smart Narrative visuals and publish back to your workspace.  We are in the process of trying that.

    • Anonymous's avatar
      Anonymous
      Not applicable
      5 years ago

      It is now failing for all our reports - even the ones without Smart Narratives ğŸ˜•