Error fetching data for this visual

[spehe]

Hello,

when I run my report in Power BI desktop everything works fine, but when I run it in Power BI service I get the error message "

Error fetching data for this visual. Couldn't retrieve the data for this visual. Please try again later. Please try again later or contact support."

I have:

- re-created the visuals

- deleted 50% the visuals (I have a total of 8 new Cards, and I deleted 4 of them)

- Checked the credentials

- Updated my stand-alone Gateway

- Updated my Power BI desktop program

But the error message is still there. Does anyone have any idea how to progress?

[spehe · Accepted solution]

This is really strange. All of a sudden it started to work again, without me knowingly having changed anything... Thanks for all involved in this issue.

[v-csrikanth]

Hi @spehe 
Since the issue occurs in Service but not in Desktop, and it's related to the new card visual in Import Mode,
Try the following troubleshooting steps:

• Refresh the dataset manually and review the refresh history for any errors.
• Try using a basic card visual instead of the new card visual to see if it works.
• Make sure the dataset size does not exceed the 1 GB per dataset limit in Power BI Service.
• Verify that all fields used in the card visual exist and are correctly referenced.
• Create a new Power BI file, add the new card visual, and publish it separately to test.
• If using a gateway, double-check the credentials and settings under Manage Gateway & Data Sources.
• Publish the report using the January 2025 version of Power BI Desktop and test again.
• If the issue persists, try replacing the new card visual with a standard card or KPI visual.

If the above information helps you, please give us a Kudos and marked the Accept as a solution.

Best Regards,
Community Support Team _ C Srikanth

[andrewsommer]

Which version of Power BI desktop are you running (32 or 64)?

What type of visual is failing?  It’s the new card visual? Not a custom visual?

Import mode or Direct Query?

[spehe]

Hi Andrew,

thanks for your interest.

Version: 2.140.1205.0 64-bit (februari 2025)

It's the new card visual that is failing

Import mode