Forum Discussion

luizfelipe01's avatar
luizfelipe01
New Member
4 years ago

Error creating account

Hi. I have a Power BI account using an email @valorsacre.com.br. This domain is not managed by Microsoft. When trying to share a Power BI report with another person from the same domain, the Power B...
Need Help
Burningsuit's avatar
Burningsuit
Resident Rockstar
4 years ago

Hi luizfelipe01 

The error message ""[email protected]" cannot be validated" means that Power BI cannot find an account with that email address. The owner of that email address needs to get a Power BI licence so you can share the Report with them. 

The message "Contact your IT admin to sign up" means that the administrators of valorsacre.com.br have disallowed individual sign ups by users and centrally manage Power BI licences.

You need to talk to the administrator for valorsacre.com.br and get them to assign a licence to the address you want to share with.

Hope this helps

Stuart

luizfelipe01's avatar
luizfelipe01
New Member
4 years ago

Hello, Burningsuit ... Thanks for your help.

 

So... The email owner cannot create the account. He tried and got this error message... "Contact your IT admin to sign up"

Second... I'm IT administrator of valorsacre.com.br and I can't create a new user. See My Azure AD.. is disabled to create a new user. It's very weird. The other users created their own accounts. I didn't have to do anything.