Error creating account in Power b.I

[ErickBorgesV4]

Preciso criar uma nova conta no power BI mas estou com um erro na etapa de inserir o telefone.
No meu país usamos DDI + DDD + número.

Erro exibido: precisamos de mais informações para verificar sua identidade. Entre em contato com o suporte

[Anonymous · Accepted solution]

Hi  @ErickBorgesV4 ,

This kind of issue is usually related to three factors: network environment, browser cache and phone number/email account.

You could try to clear the browser cache and open the InPrivate window to access.

Make sure you have changed the different phone number and email address.

If you would still encounter this error prompt, to exclude the interference of certain factor of your pc, I recommend you could also try again in another computer

Reference information:

Office 365 Education Trial version - Microsoft Community

Office 365 installation - "Sorry, there's a problem getting - Microsoft Community

Help me how to register a Power BI account. - Microsoft Power BI Community

Best Regards,

Liu Yang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[edhans]

You'll need to contact MS support in your region.