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karolinv's avatar
karolinv
New Member
2 years ago
Solved

Error: 'The specified credentials are invalid' when logging in

I'm currently facing an issue with one of our users when attempting to log in to a Power BI dashboard. The user is encountering the error message: "The specified credentials are invalid." What ma...
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  • GilbertQ's avatar
    GilbertQ
    2 years ago

    Hi karolinv 

     

    Do other reports work fine for this user?

     

    Can you double check to make sure that they have got a valid Power BI license?

    Also what you could do is to remove the users permissions, confirm that they are removed and then add them back in?

GilbertQ's avatar
GilbertQ
Super User
2 years ago

Hi karolinv 

 

Do other reports work fine for this user?

 

Can you double check to make sure that they have got a valid Power BI license?

Also what you could do is to remove the users permissions, confirm that they are removed and then add them back in?