Error: 'The specified credentials are invalid' when logging in

I'm currently facing an issue with one of our users when attempting to log in to a Power BI dashboard. The user is encountering the error message: "The specified credentials are invalid." What makes this issue particularly challenging is that it's isolated to this one user, and we have been unable to replicate the problem on other accounts.

Here's a bit more context about the situation:

• The error occurs consistently for this specific user when trying to access the dashboard.
• No other users are experiencing this issue; they can access the dashboard without any problems.
• We have verified the user's credentials, and they are correct.
• We've attempted several troubleshooting steps, including clearing cache and cookies, trying different browsers, and even resetting the user's password, but the issue persists.

I'm reaching out to the community in the hope that someone might have encountered a similar problem or can provide guidance on how to resolve this error. Any insights, suggestions, or troubleshooting steps are greatly appreciated.

Kind regards,

Karol 🙂