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wjey9f's avatar
wjey9f
Regular Visitor
5 years ago
Solved

Error: Couldn't retrieve data for this visual. Please try again later.

This error has started showing up within the service for visuals that are using data from our SQL Database.  I am still able to view these visuals in the desktop version, but the published version is...
Need Help
  • arvindsingh802's avatar
    arvindsingh802
    5 years ago

    Are you suing direct query for this report, It seems your gateway connection is broken (refer top message)

     

    If this post helps, then please consider Accept it as the solution and give it a thumbs up

arvindsingh802's avatar
arvindsingh802
Icon for Community Champion rankCommunity Champion
5 years ago

what error meesge you get for individual visual ?

wjey9f's avatar
wjey9f
Regular Visitor
5 years ago

Couldn't retrieve the data for this visual. Please try again later.

Please try again later or contact support. If you contact support, please provide these details.
Details -

Activity ID: 10f4a2fd-75b4-4ed8-be34-d851f030eee7
Request ID: 7ef18a4e-ff7b-b416-b1c3-c51ba47b709c
Correlation ID: 669e559a-ec80-913c-056e-a7c5788962da
Time: Wed Jun 23 2021 10:30:10 GMT-0500 (Central Daylight Time)
Service version: 13.0.16211.50
Client version: 2105.5.06379-train
Cluster URI: *removed as post wouldn't allow the HTML*

  • kymramosrpo's avatar
    kymramosrpo
    Icon for Advocate V rankAdvocate V
    3 years ago

    Hi - I'm guessing there's been no solution to this problem. If you've found any, please do share. Thank you!