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scuesta's avatar
scuesta
Frequent Visitor
7 years ago

Erroneous data in reports

Hello: The scheduled update works correctly at 06:00 am and 08:00 pm. But at 03:00 pm, the data shown is wrong. Thank you.
Need Help
scuesta's avatar
scuesta
Frequent Visitor
7 years ago

Hi, thank you for your interest, I answer your questions:

1. Has the scheduled update been successfully executed?

Yes. It doesn't show any error.

2. Is there an error message? Can you share the details of the bugs if there is?
It doesn't show any error.

3. Where did you see the data being wrong?
For example, a grid. All data are congruent, but different from those shown at 6:00 am or 8:00 pm.

4. Since the non-working time update functions, please check the workload of the data source. BTW, what are the data sources?
The data source is by Gateway reading by ODBC.

  • v-jiascu-msft's avatar
    v-jiascu-msft
    Microsoft Employee
    7 years ago

    Hi scuesta,

     

    That sounds impossible. Do you mean there aren't any changes at all?

    1. Which visuals show the differences?

    2. Did anyone make changes in the source?

    Can you share some snapshots?

     

     

    Best Regards,
    Dale

    • scuesta's avatar
      scuesta
      Frequent Visitor
      7 years ago

      Data updated at 03:00 PM. They're wrong.Hi v-jiascu-msft:

      I attached the requested images.
      Thanks for the interest.Data updated at 08:00 PM. They're right.

       

       

       

       

       

       

       

       

      • v-jiascu-msft's avatar
        v-jiascu-msft
        Microsoft Employee
        7 years ago

        Hi scuesta,

         

        I'm afraid it's hard to find out the cause through two images. I would suggest you file a support ticket here.

        create-ATicket

         

         

        Best Regards,