Forum Discussion
Community ChampionEpiphany! Dashboards not Refreshing In Focus losing numbers/lines
I have made a discovery. I have been struggling for several weeks now with dashboards that do not refresh. I have also had an issue with the new In Focus not displaying actual graphs, lines, or numbers on dashboards. This morning I got frustrated so I re-pinned all of my graphics to one dashboard out of 10. While I don't want to do this every day, twice a day, until the dashboard issue is resolved, I really needed this one to be up to date this morning. Well, my new tiles with current data show appropriately in the In Focus mode so I am making an assumption that the issues may be related. I am now curious if, since I re-pinned the tiles, they will refresh in the future.
I have received no input on this from admins or other users. I guess nobody had an answer so my question just sits there waiting for help. If anybody has solved this, please let me know if I am on the right track.
12 Replies
- kcantor
So, as of today, the new visualizations that I pinned to the group dashboards are both updating and showing lines and columns in the In Focus mode. The numbers are refreshing. They seem to be working fine.
I tried the same work around in my individual dashboards and the InFocus does not show data nor do the visualizations refresh. Still working to solve this issue if anyone has any suggestions.
GTRHelper III
I am experiencing similar issues in which the in-focus mode will not display any data. I also had to re-pin every item to a NEW dashboard to have the numbers refresh and it has been working just fine.
- kcantor
I was able to use the original dashboard in the Group. I may give new Dashboards a try on my personal side. Wow, that's a lot of work . . .
- RonEllisGaut
Advocate I
I too experience the issue with dashboard tiles not refreshing. For me, In Focus mode has no effect.
Can someone in the know please explain what actually happen in the various refresh scenarios below?
Scenario 1: Report data changes as a result of a data source refresh. When/how does the pinned dashboard tile get refreshed?
Scenario 2: A visualization changes (e.g. filter change, or maybe even a change to the style of visualization)
In either scenario, what triggers the dashboard tile update? Is this some sort scheduled event? Does it pole for changes? Is there a trigger event?
I do notice that in some cases my dashboard tiles will update after some time has elapsed (e.g. 30 minutes) from when the report data is refreshed. In other cases, the update does not occur.
Thanks!
- kcantor
My work around has stopped working around. I have sent the Fiddler's trace information to support and am awaiting a solution. I will post here as soon as I hear back from them. Interesting side note, now that the work around has stopped working, the in focus notations are back and show the correct times for data refreshes. The data itself on the dashboard visuals still do not reflect updated numbers.
- kcantor
According to the email I received today, the bug fix was uploaded yesterday. I was told to re-pin my visuals though but it is supposed to work moving forward from here.
Did we ever get a solution? My dashboards are not refreshing at all. Remaining static.
- kcantor
My issue was a very simple, easy to overlook issue. I was updating filters. If the data is filtered and you change the data, the visuals on the dashboard do not change. My solution was to switch to using the pin live pages/tiles option. They work perfectly for me.
