Forum Discussion
Community ChampionEpiphany! Dashboards not Refreshing In Focus losing numbers/lines
Advocate II too experience the issue with dashboard tiles not refreshing. For me, In Focus mode has no effect.
Can someone in the know please explain what actually happen in the various refresh scenarios below?
Scenario 1: Report data changes as a result of a data source refresh. When/how does the pinned dashboard tile get refreshed?
Scenario 2: A visualization changes (e.g. filter change, or maybe even a change to the style of visualization)
In either scenario, what triggers the dashboard tile update? Is this some sort scheduled event? Does it pole for changes? Is there a trigger event?
I do notice that in some cases my dashboard tiles will update after some time has elapsed (e.g. 30 minutes) from when the report data is refreshed. In other cases, the update does not occur.
Thanks!
Community ChampionMy work around has stopped working around. I have sent the Fiddler's trace information to support and am awaiting a solution. I will post here as soon as I hear back from them. Interesting side note, now that the work around has stopped working, the in focus notations are back and show the correct times for data refreshes. The data itself on the dashboard visuals still do not reflect updated numbers.
- kcantor
According to the email I received today, the bug fix was uploaded yesterday. I was told to re-pin my visuals though but it is supposed to work moving forward from here.
- kcantor
No fix seems to remain a permanent fix. This one lasted until the weekend. Now I have old data on the dashboard again. Funny thing, it shows current refresh date but old numbers. Reports show current numbers. Really frustrating.