Forum Discussion

Dog's avatar
Dog
Responsive Resident
9 years ago

Enterprise Gateway - Problem with refreshing reports and dashboards

Hi All,    We have recently upgraded the on premise data gateway service. (yesterday afternoon) since then I have had nothing but problems.  newly published reports are not loading all items.  e...
Need Help
v-ljerr-msft's avatar
v-ljerr-msft
Microsoft Employee
9 years ago

Hi Dog,

 

I have tested it that the latest version of On-premises data gateway works all fine for me without these issues.

 

If you still cannot create a support ticket on Power BI Support page, could you try submitting a Service Request via the Office 365 Admin Portal to contact Power BI Support. Here is the article for your reference. :smileyhappy:

 

Regards

  • Dog's avatar
    Dog
    Responsive Resident
    9 years ago

    Hi v-ljerr-msft

     

    would you mind letting me know what settings you have in the "Microsoft.PowerBI.DataMovement.Pipeline.GatewayCore.dll.config" file. 

     

    these settings appear to be new in the upgrade and some of mine are empty. 

     

    <setting name="ADUserNameReplacementProperty" serializeAs="String">
    <value />
    </setting>
    <setting name="ADServerPath" serializeAs="String">
    <value />
    </setting>
    <setting name="CustomASDataSource" serializeAs="String">
    <value />
    </setting>
    <setting name="ADUserNameLookupProperty" serializeAs="String">
    <value />
    </setting>
    <setting name="MashupExtensionEnabled" serializeAs="String">
    <value>True</value>
    </setting>
    <setting name="MashupExtensionWhiteList" serializeAs="String">
    <value>Impala</value>
    </setting>
    <setting name="MashupDQPoolContainerMaxCount" serializeAs="String">
    <value>20</value>
    </setting>
    <setting name="MashupDQPoolContainerMaxWorkingSetInMB" serializeAs="String">
    <value>64</value>
    </setting>
    <setting name="MashupDQPoolContainerTimeToLiveInMinute" serializeAs="String">
    <value>60</value>
    </setting>
    <setting name="MashupDQPoolCacheTimeToLiveInMinute" serializeAs="String">
    <value>15</value>
    </setting>
    <setting name="MashupDQPoolSessionTimeToLiveMinute" serializeAs="String">
    <value>15</value>
    </setting>
    <setting name="MashupDQCommandTimeoutInSecond" serializeAs="String">
    <value>225</value>
    </setting>

     

     

    • v-ljerr-msft's avatar
      v-ljerr-msft
      Microsoft Employee
      9 years ago

      Hi Dog,

       

      I just checked the settings, and it seems the same as yours. :smileyhappy:

      <setting name="ADUserNameReplacementProperty" serializeAs="String">
        <value />
      </setting>
      <setting name="ADServerPath" serializeAs="String">
        <value />
      </setting>
      <setting name="CustomASDataSource" serializeAs="String">
        <value />
      </setting>
      <setting name="ADUserNameLookupProperty" serializeAs="String">
        <value />
      </setting>
      <setting name="MashupExtensionEnabled" serializeAs="String">
        <value>True</value>
      </setting>
      <setting name="MashupExtensionWhiteList" serializeAs="String">
        <value>Impala</value>
      </setting>
      <setting name="MashupDQPoolContainerMaxCount" serializeAs="String">
        <value>20</value>
      </setting>
      <setting name="MashupDQPoolContainerMaxWorkingSetInMB" serializeAs="String">
        <value>64</value>
      </setting>
      <setting name="MashupDQPoolContainerTimeToLiveInMinute" serializeAs="String">
        <value>60</value>
      </setting>
      <setting name="MashupDQPoolCacheTimeToLiveInMinute" serializeAs="String">
        <value>15</value>
      </setting>
      <setting name="MashupDQPoolSessionTimeToLiveMinute" serializeAs="String">
        <value>15</value>
      </setting>
      <setting name="MashupDQCommandTimeoutInSecond" serializeAs="String">
        <value>225</value>
      </setting>

       

      Regards

      • Dog's avatar
        Dog
        Responsive Resident
        9 years ago

        Thanks for that - at least it confirms it's not those then :)

         

        I'll raise a service request as you mentioned earlier, 

         

        Cheers

         

        Dog