Encountered user gateway exception

[rdnguyen]

So, once in a week, I received this error message amongs my dataflow refresh:

Error: Encountered user gateway exception: '[GatewayPipelineErrorCode]=DM_GWPipeline_Gateway_TimeoutError [ErrorShortName]=GatewayTimeoutException [ExceptionErrorShortName]=GatewayTimeoutException'. RootActivityId = 565db18c-db6f-42a3-85a8-c9a0d6cddf9c.Param1 = [GatewayPipelineErrorCode]=DM_GWPipeline_Gateway_TimeoutError [ErrorShortName]=GatewayTimeoutException [ExceptionErrorShortName]=GatewayTimeoutException Request ID: f0df9aa2-7655-46c2-9e1b-9fd8bb8d508f.

While I would understand the problem as when one of the dataflow occupying the gateway too long causing randomly some others failed when they were assigned to that path due to the congestion. Since there is no control on gateway load balancing, how would you manage the situation?

[rdnguyen]

Shared Capacity set to PPU

[Anonymous]

Hi @rdnguyen 

Does this happen for the specified dataflow , or does it happen to all dataflows? Was it normal before?

Best Regards,
Community Support Team _ Ailsa Tao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[rdnguyen]

Shared capacity by PPU license

[Anonymous]

Hi @rdnguyen 

Where is your dataflow running? Premium capacity or shared capacity ?

Best Regards,
Community Support Team _ Ailsa Tao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.