Embedded report, error "ClientError_TokenExpired" after a few hours.

[AMyatt]

Hello,

We have a report embedded in a third-party application. It displays fine for a few hours, but then all visuals come up with the error icon (circle and cross). Clicking on "more details" provides the error message "ClientError_TokenExpired."

The vendor of the application says it is a data source error, and not specific to their application.

Has anybody seen this before, or know how I would begin to troubleshoot it?

MSSQL data source via On-Prem Data Gateway. Tried database (basic) and Windows auth.

Thanks.

[arvindsingh802 · Accepted solution]

Access token get expired in 60 minutes thus getting this error, you need to update the access token before that and you will be good to go.

[AMyatt]

Hi,

So, you are saying that the application vendor for the third-party software I am using needs to fix its software so that it detects this error and requests a new access token?

As I have no control over if/when it requests a new token.
These are the only options I have in the application.

Thanks.

[arvindsingh802]

Yes, you need to connect to the Application team owner to check the access token policy and get it updated