Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
5 years ago

Email subscription stopped

Good morning BI team,

 

Wishing you all a very happy new year 2021.

 

I have a set of subscriptions to reports that were working fine until 12/01/2021. Since this morning, they've stopped working without any error messages/failure reports. I tried running them manually, I get the success notification but the emails are not being sent out. I checked my inbox/spam thoroughly. Also, I've cross checked with several other accounts on our domain and all of them have the same issue. 

 

How can I fix this issue ?

 

Regards,

Dilip

Need Help

6 Replies

  • Ebrahim's avatar
    Ebrahim
    Regular Visitor
    5 years ago

    Good Day 

     

    Same problem experienced here in South Africa. Users are complaining that they did not receive their emails today 13Jan2021. I have tested by setting up a new one and RUN NOW. I have also not received the emails.

    Please HELP !!!

    Regards
    Ebrahim

  • taxman221's avatar
    taxman221
    Frequent Visitor
    5 years ago

    I am having the same issue. Refreshed reports a couples of times but still won't work 

  • Anonymous's avatar
    Anonymous
    Not applicable
    5 years ago

    We are also facing issue with subscription not sending out emails since 1/7/21. however today we set up subscription and it does sent out email but it took more than 2 hours while for some users it took 3-4 hours. 

    Please help.

    Thanks,

    Sneha

  • Anonymous's avatar
    Anonymous
    Not applicable
    5 years ago

    I'm having similar problems, there are around 50 minutes delays before receiving subscription emails.

  • Anonymous's avatar
    Anonymous
    Not applicable
    5 years ago

    Hi,Anonymous 

     

    This is a known issue:

    Power BI customers may have intermittent delays receiving email notifications. Azure engineers have identified the root cause and a mitigation is being applied, full recovery is expected by 05 PM PST.

     

    Please try the subscription opreation again.

     

    Hope it helps.

     

    Best Regards,

    Caitlyn Yan

     

    If this post helps then please consider Accept it as the solution to help the other members find it more quickly.