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Anonymous's avatar
Anonymous
Not applicable
8 years ago

Email subscription: something went wrong - unable to load the model

    Hi,   My users frequently get the following 'something went wrong' message instead of the subscription email. It doesn't happen every day, but approximately once a week. Since this is an im...
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tarmbruster's avatar
tarmbruster
Regular Visitor
7 years ago

I am having the same issue. I submitted a ticket to Microsoft so we will see what they say.

  • tarmbruster's avatar
    tarmbruster
    Regular Visitor
    7 years ago

    The response from Microsoft below.  Now, the workaround they suggested was literally a cut-and paste from a previous post on this thread.  Basically, don't use the report subscriptions feature, and only use the dashboard subscriptions.

     

    ----------------------------------------------

     

    Hello Tim,

     

    Our product team has identified that this is a bug and we are revamping our backend infrastructure to fix.
    The ETA for the fix is end of the November.

     

    As the workaround, you can follow  the steps that I have mentioned in the previous email.

     

    Please let me know if you have any queries.

     

    Thank you J

    • Anonymous's avatar
      Anonymous
      Not applicable
      7 years ago

      It is Dember now, and I am still facing the same issue! Is there a ticket number for your conversation with them that I can refer to communicate with Microsoft regarding this?

      • tarmbruster's avatar
        tarmbruster
        Regular Visitor
        7 years ago

        We are still seeing the same issue.  Microsoft hasn't addressed the issue as promised.