Email subscription: something went wrong - unable to load the model

Hi All,

This is a known issue.The fix will take about 3 months from now. Until then, please apply the below workaround.

Workaround to fix the failed report subscriptions:

1. For a report that you are seeing the failure on in subscription email, you need to individually pin each visual to a new dashboard (DO NOT use "Pin Live Page" on report) . Then, add the subscription to this new dashboard
2. Perform step (a) for all reports that you are facing the issue on

Workaround to fix the failed dashboard subscriptions:

1. The dashboard subscription email have failure, since the dashboard has a Live page pinned to it.
2. To fix this, you should create a new dashboard but instead of Pin live page from report, you should pin each visual on the report(s) to this new dashboard, and add email subscription to the dashboard.