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Anonymous's avatar
Anonymous
Not applicable
8 years ago

Email subscription: something went wrong - unable to load the model

    Hi,   My users frequently get the following 'something went wrong' message instead of the subscription email. It doesn't happen every day, but approximately once a week. Since this is an im...
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spiritofme's avatar
spiritofme
Icon for Advocate III rankAdvocate III
7 years ago

Same here. However, it works maybe once a week for us. I've tried recereating the subscriptions many times. There's nothing wrong when you go to the report directly. 

  • spiritofme's avatar
    spiritofme
    Icon for Advocate III rankAdvocate III
    7 years ago

    BTW, I have several subscriptions to different data sets and reports. Some work, some don't*. Nothing that immediately indicates why one does work and another doesn't, although it is consistent across pages of the same report whether it works or not.

     

    *When I say "works", I mean works most of the time, and when I say "don't" I mean it doesn't work most of the time. It is never 100% for either case.

    • unclejemima's avatar
      unclejemima
      Icon for Post Patron rankPost Patron
      7 years ago

      Did anyone ever find a solutiont to this???  I'm having the same problem...sounds like i'm not the only one.  And I don't see a marked anwer...