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Anonymous's avatar
Anonymous
Not applicable
6 years ago

Email subscription report not displaying all visuals

I have a daily report sent out to our Leadership team and it's been working fine for months. Last week, the gauges below stopped appearing in the emailed report. If you click to go to service or the iphone/ipad app, the gauges are displayed. I've tried duplicating the page, deleting the visuals and re-adding... nothing is working, they still don't appear. 

 

Any suggestions? 

 

Need Help

2 Replies

  • GilbertQ's avatar
    GilbertQ
    Icon for Super User rankSuper User
    6 years ago
    Hi there

    Are those Custom Visuals?

    I know that they were previously working, but my understanding was that Custom Visuals were not supported in email subscriptions.
  • v-joesh-msft's avatar
    v-joesh-msft
    Icon for Solution Sage rankSolution Sage
    6 years ago

    Hi Anonymous ,

    As mentioned by GilbertQ , the document also mentions:

    "Email subscriptions don't support most custom visuals. The one exception is those custom visuals that have been certified."

    Maybe you can try to find alternative visuals in the document: Get a Power BI visual certified

    Best Regards,
    Community Support Team _ Joey
    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.