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chudson
Helper IV
Helper IV

Email Subscriptions not sending

Hi,

 

Is anyone else recently experiencing issues with Power BI email subscriptions not sending.

 

I've been experiencing this since yesterday.  I've created new ones, manually selecting run now but they seem to be hung up somewhere or not coming through like they normally do.

 

 

Thanks.

1 ACCEPTED SOLUTION
v-jingzhang
Community Support
Community Support

Hi all,

 

It seems this issue has been fixed. I can receive emails now. Please check it at your side. Thank you.

Subscriptions are down? - Page 3 - Microsoft Power BI Community

 

Regards,
Community Support Team _ Jing Zhang
If this post helps, please consider Accept it as the solution to help other members find it.

View solution in original post

17 REPLIES 17
chudson
Helper IV
Helper IV

I'm having issues with subscriptions not coming through after datasets are refreshed along with manually triggering them.  Anyone else having the same?

Some subscription issues this morning as well.  Not global but sporadic.  Latency on a few (2 hours later than usual).

Yeah mine started coming through later and seem to be better now when testing.  Thanks!

USABB_Data
Helper I
Helper I

Subscriptions did not go out this morning, 1/25/23, for us.  Anyone else?

chudson
Helper IV
Helper IV

I've noticed there might be issues with subscriptions not coming through today.  Is anyone else experiencing this and is it a known issue?

 

Thanks

No issues today here.  We got all of our subs.

Anonymous
Not applicable

Hi,

 

I am having trouble with email subscriptions not sending to myself as well as others not able to set their own up.  Email subscriptions are turned on but when running them nothing ends up happening.  

USABB_Data
Helper I
Helper I

It appears that most of us eventually received the reports (3-6 hours late).

 

It's very odd but for our org, it only impacted 1 of the 10 subscriptions.

 

Is there any logging that we can see for email subscriptions?  Somehow these get hung up somewhere and we aren't really given any notice.

chudson
Helper IV
Helper IV

Hi All, 

 

I'm seeing another email subscription issue this morning where they aren't coming into inboxes at the moment.  Is anyone else experiencing this?

 

Thanks,

Chris

Yes, issues here today as well with email subscriptions.

I just got it...2:04pm EST. Its ok, just 6hrs late.

I have 3 every morning, M-F. 2 of them fire off at 6:55am EST, one more later at 7:45am EST.

The first 2 went off no issues. The one thats supposed to go off at 7:45am EST No one has received yet...

v-jingzhang
Community Support
Community Support

Hi all,

 

It seems this issue has been fixed. I can receive emails now. Please check it at your side. Thank you.

Subscriptions are down? - Page 3 - Microsoft Power BI Community

 

Regards,
Community Support Team _ Jing Zhang
If this post helps, please consider Accept it as the solution to help other members find it.

chudson
Helper IV
Helper IV

Yeah it looks like they put it up as a global issue recently on the support page.

Omega
Impactful Individual
Impactful Individual

Seems a global issue according to PBI support page. https://powerbi.microsoft.com/en-us/support/ 

AnthonyH28
Helper I
Helper I

Same. Nothing went out this morning. I even tried to manually resend over 15min ago.

USABB_Data
Helper I
Helper I

Yes, we are experiencing issues today as well.  Datasets refreshed fine but the email subscriptions did not send.

 

Global issue?

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