Forum Discussion

eeurton's avatar
eeurton
Frequent Visitor
7 years ago

Email Subscriptions coming late

One week ago I set up a subscription to a dashboard that included a distribution of about 10 people, it ran fine all week at the scheduled time of 8am EST until the weekend. Over the weekend the subscription emails started coming a bit after 2pm EST. I had to push the subsciption manually this morning as it did not run again at the scheduled time of 8am. The dataset refresh that supprts the dashboard runs at 7:30am, 8:00am and 9:00am. It generally takes 1-2 minutes for the refresh to complete and on most days the data will not change after the 7:30am refresh. I am looking for help on an explanation or a way to troubleshoot this issue, thanks!

Need Help

8 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    7 years ago

    We experienced a smiliar issue as well today - Report schedules for the morning had kicked out around 2:45 PM, though they had been running fine previously

    • Anonymous's avatar
      Anonymous
      Not applicable
      7 years ago

      Today our 7AM subscription came in at 2PM! Anyone else have an issue? This really needs to be sent within minutes of the scheduled time.

  • patel07's avatar
    patel07
    Regular Visitor
    7 years ago

    We have subscription set at 9:00 am and It's receiving the mail at 1:00 pm.

     

    I do not know what is going on?  

     

    Please post if other users have same issue. 

  • Bacon4life's avatar
    Bacon4life
    Frequent Visitor
    7 years ago

    Hi there,

    We have the same issue in our organization. Was it solved for you in the end or the issue is still opened?

    • eeurton's avatar
      eeurton
      Frequent Visitor
      7 years ago

      We are still experiencing the issue intermittently, it has come back again this week. I have an open ticket with MS Support . So far the response has been that there is a bug that when the service gets a spike in subscription requests then the delivery of subscription emails is delayed. So far I do not have an ETA on resolution.

      • eeurton's avatar
        eeurton
        Frequent Visitor
        7 years ago

        I have been informed by MS Support that the root cause of the issue has been identified and patching should be in place by 6/12/19. We have not seen the issue since 4/26 but sounds like your experience may vary depending on the cluster you are on, hope this information helps.

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    Hello everyone, 

     

    Is this resolved ? 

    I am trying to setup a email subscription at exact 8 am everyday but the report gets delayed by 15-30 min evertime. 

    Not sure why this happening so will really appreciate some help here. 

    Thanks

    • eeurton's avatar
      eeurton
      Frequent Visitor
      6 years ago

      This issue was corrected for me last year but did resurface again about a month ago. I opened a ticket with Microsoft Support Team and it has since been corrected and my subscriptions are once again on time. The RCA that was provided is below, I don't believe the "bad report" was from within my organization but I am waiting on confirmation from the support team. My suggestion is to open a ticket

       

       

      SYMPTOM

      =====================

      Email subscriptions for Power BI are coming late

       

      CAUSE

      =====================

      The issue was a code defect where we were slowing down the delivery pipeline due to a bad report in the pipeline

       

      RESOLUTION

      =====================

      Fixed by reducing the number of retries