Forum Discussion

eeurton's avatar
eeurton
Frequent Visitor
7 years ago

Email Subscriptions coming late

One week ago I set up a subscription to a dashboard that included a distribution of about 10 people, it ran fine all week at the scheduled time of 8am EST until the weekend. Over the weekend the subs...
Need Help
Anonymous's avatar
Anonymous
Not applicable
6 years ago

Hello everyone, 

 

Is this resolved ? 

I am trying to setup a email subscription at exact 8 am everyday but the report gets delayed by 15-30 min evertime. 

Not sure why this happening so will really appreciate some help here. 

Thanks

eeurton's avatar
eeurton
Frequent Visitor
6 years ago

This issue was corrected for me last year but did resurface again about a month ago. I opened a ticket with Microsoft Support Team and it has since been corrected and my subscriptions are once again on time. The RCA that was provided is below, I don't believe the "bad report" was from within my organization but I am waiting on confirmation from the support team. My suggestion is to open a ticket

 

 

SYMPTOM

=====================

Email subscriptions for Power BI are coming late

 

CAUSE

=====================

The issue was a code defect where we were slowing down the delivery pipeline due to a bad report in the pipeline

 

RESOLUTION

=====================

Fixed by reducing the number of retries