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tomhopewell's avatar
tomhopewell
Frequent Visitor
3 years ago
Solved

Email Subscriptions Not Sending

No subscriptions have been working for us for around 16 hours now. I have tried to "Run Now" and still nothing. I have tried to set up new subscriptions and nothing. I have tried to set up new reports with new subscriptions and again nothing. We are all on PPU licenses. My IT team have said no email from no-reply@microsoft... has reached the server or in any queue. Can someone help?

6 Replies

  • Peterdstraw's avatar
    Peterdstraw
    Frequent Visitor

    We are also experiencing this problem today. We're on pro licences.

  • I've created a ticket to Microsoft to look into this issue. I recommend all those affected to do the same.

     

  • MrBI's avatar
    MrBI
    Regular Visitor

    Same issue here 20 hours without any emails being received.  Data refreshing OK, subscriptions are running, but no emails are received. 

     

    PPU License