Forum Discussion

prihana's avatar
prihana
Helper V
8 years ago
Solved

Email Subscription attachment is a blank image

Hi,   The email i received from Subscribe to Reports/Dashboard delivered with a blank grey coloured atatchment.      Both the attachment and the image inserted into the body were blank. It...
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  • prihana's avatar
    prihana
    8 years ago

    Just got the confirmation from Power BI support team that the fix has been deployed.

     

    For the issue of Users subscribing to emails that include screenshots of their dashboards may be seeing blank images of their dashboards in the emails. Fix has been deployed at 7/6/2018 17:00 PDT. Engineers verifying that the fix is effective. Next update @7/9/2018 12:00 PDT.

ricgar's avatar
ricgar
New Member
7 years ago

Hi

 

 

I have started getting the same grey image in a subscription all of a sudden on a dashbaord that was working last friday without any problem. However from Monday it started with grey images in the subscription and this is still ongoing. However it is not all my subscriptions that are doing it, it is random subscriptions that are causing it.

 

Any expectation as to what the problem is that is causing it and any possible resolution?

 

Thanks

 

Ganduglia's avatar
Ganduglia
Frequent Visitor
7 years ago

I would recommend to open a support ticket with power bi [if you have power bi pro is free].

 

back in June 2018, the issue for me was related to a power bi patch they were working on it.... "due to the search engine Phantomjs which needs to be updated and to improve the user experience it will be replaced by Chromium in the month of August." and they provided to me with a tactical solution, but was dealt via the support they provide (https://powerbi.microsoft.com/en-us/support/pro/ and I report an issue, etc. They should contact you straight away).