Forum Discussion
Email Subscription Scheduled Time Stopped working
When I click "run now" on the email subcriptions the email sends with no issues. unfortunately the email is not sending at the scheduled time in the morning. The emails stopped working Feb 16th. Any help would be amazing!
4 Replies
That's a tough one to troubleshoot. You could check the Issues forum here:
https://community.powerbi.com/t5/Issues/idb-p/Issues
And if it is not there, then you could post it.
If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".Hi Jkiersch ,
I reproduced the issue. And I will submit it internally. If there is any new message, I will update here.
Edit:
I get the subscription emails about an hour later. And I test again. It literally works. Sorry for my mistake.
Have you checked if something the reports is deleted? Have you set scheduled subscription again?
Best Regards,
Xue Ding
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Hi Jkiersch ,
Could you tell me if your problem has been solved? Welcome to share your own solution. More people will benefit from here.
Best Regards,
Xue Ding
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
I found the fix.
I had to delete all existing subcriptions and create new ones. After I created the new subscriptions we have had zero issues.
Still no idea why the original subcriptions crashed.
