Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
3 years ago

Edit Audience Members Disappear after Update?

I've published an app with two audiences. One Audience contains the entire company, the second audience contains 7 specific members. After publishing, when I go back into republish (lets say I had to make an update), it appears that those 7 users are no longer listed in the box. 

Does that mean I mean to edit this audience every time I want to publish? Or are those users somehow already applied?

Here's a screenshot of what the section looks like after I've already published, and then went back in to republish:

 

 

10 Replies

  • aj1973's avatar
    aj1973
    Community Champion

    Hi Anonymous 

    This should answer your questions

    no you don't need to edit the audiences every time you re publish the App. Like in the image go to Manage permissions to see the groups you gave access to.

    • Anonymous's avatar
      Anonymous
      Not applicable

      aj1973 , Unfortunately this doesn't really address/resolve the problem. When you click on "Manage Permissions", you get taken to this page below, which is different than specifying the audience. I'm not interested in giving access to "groups", but instead, individual people within the Audiences section.




      Furthermore, when you click on "Manage Audiences" from this page, I get re-routed to the "Update App" page, where my users are no longer included in the Audience list.

      • aj1973's avatar
        aj1973
        Community Champion

        Anonymous 

        If the 7 specific members are already in the group of the Entire company and those 7 users are granted access to the same report as the Entire company then it's normal that you don't see them 

  • Hi Anonymous,
    are these 7 users part of your organization?
    Or are these external users - e.g. users from another company?

    • Anonymous's avatar
      Anonymous
      Not applicable

      sergej_og these users are part of my organization, internal employees.

      • sergej_og's avatar
        sergej_og
        Super User

        2 additional questions for my better undestanding.

        1. you wrote about 2 audiences for yout app.
        quote: "One Audience contains the entire company, the second audience contains 7 specific members".
        Why add additional 7 if they are already in the other distribution list (entire company).
        2. quote: "Or are those users somehow already applied?"
        Maybe you are right at this place.
        What do your 7 users say regarding the accessibility of the report?
        Do they see your report?