E-mail subscription for other users, multiple notification received from powerbi service

[gerardodibiase]

Good morning,

In the last 15 days, some user of a subscription of a powerbi dashboard, that i had setup from my administrator probile of powerbi, receved a lot of email about tha same dashoard.

before, April the same subscritipn work fine.

I'm the administrator of powerbi for our company, and from my probile i have setuped a subscriprion for some dashboards to a list of 10 user. But 2 user of 10 that are in the daily subscription receve the same e-mail 6 times in 60 minutes 

I have deleting browers cache, deleting subscription and replanning again, i cecked all setup of repicients in office365 setup. but the problem are ever the same.

I opended a Ticket on Miscrosoft, but no one are able to help me.
Some one of you have got the same problem?

best regards

gerardo

[GilbertQ]

Hi @gerardodibiase 

Thanks for those details I think that is your best answer to get for the moment.

[GilbertQ]

Hi @gerardodibiase 

I have not heard of that before, nor has it happened to me.

I would open a ticket and keep on trying to get them to solve it for you.

You can open a ticket here: https://powerbi.microsoft.com/en-us/support/pro/

[gerardodibiase]

Hi @GilbertQ 
I have already opened a ticket, but all the proposed actions have not solved the problem.
If you need this, this is the ticket number

TrackingID#2105100050000872 

Thank you 
Gerardo