Dynamic tooltip is not displayed in the email subscription

[Anonymous]

Hi,

I setup an email subscription for one of our dashboards which is a live page from the report. Everything looks good in the email snapshot except the dynamic tooltip is not showing up. I believe this is a certified custom visual, any ideas why this is happening.

Thanks in advance

Error in the email snapshotDefault in the service

[MAQSupport · Accepted solution]

Hello @Anonymous,

We were unable to reproduce the issue at our end.

Can you please connect with us at support@maqsoftware.com, with the details of the tool you that are using to capture the snapshot?

Thanks.

[Anonymous]

Hi @MAQSupport,

Sorry for the late response. The issue is now fixed and not sure how, anyhow thanks for your reply.

[Anonymous]

HI @Anonymous,

Are you use button to create this tooltip? If that is a case, it seems works on my side, can you please share more about this?

Regards,

Xiaoxin Sheng

[Anonymous]

Hi @Anonymous,

Thanks for the response. I am using the Dynamic Tooltip by MAQ Software as the default button in PBI doesn't meet my requirement. As I mentioned in my earlier post this is a certified custom visual and supposed to show up when the page is pinned as a live page, not sure why it's not working.

[Anonymous]

HI @Anonymous,

I think it may related to compatibility of custom visual, maybe you can contact to custom visual author for better support.

Regards,

Xiaoxin Sheng