Don't restart gateway

[Angel]

Hi, everyone

I hope someone can help me..

I have problems in one client with on-premise Power BI gateaway.

The problem is I download gateaway and it works fine. Days goes by and gateaway goes down. The gateway failed when I try to restart again.. So, I have to download again and install, configure, ..... Again, days goes by and gateway goes down...

Os: Windows Server 2019 Standard

Gateway version: 3000.31.3 (March 2020).

Any help will be appreciated,

Thanks,

[v-alq-msft]

Hi, @Angel 

You may check to see if the gateway can access all of the correct network ports as the article .Proxy settings and firewall may also account for gateway failure.

Here are some requirements and limitations about installing an on-premise data gateway. 

Minimum requirements

• .NET Framework 4.6 (Gateway release August 2019 and earlier)
• .NET Framework 4.7.2 (Gateway release September 2019 and later)
• A 64-bit version of Windows 8 or a 64-bit version of Windows Server 2012 R2

Recommended

• An 8-core CPU
• 8 GB of memory
• A 64-bit version of Windows Server 2012 R2 or later
• Solid state drive (SSD) storage for spooling.

Related considerations

• Gateways aren't supported on Server Core installations.
• The user installing the gateway must be the admin of the gateway.
• The gateway can't be installed on a domain controller.
• If you're planning to use Windows authentication, make sure you install the gateway on a computer that's a member of the same Active Directory environment as the data sources.
• You shouldn't install a gateway on a computer, like a laptop, that might be turned off, asleep, or disconnected from the internet. The gateway can't run under any of those circumstances.
• If a gateway uses a wireless network, its performance might suffer.
• You can install up to two gateways on a single computer: one running in personal mode and the other running in standard mode. You can't have more than one gateway running in the same mode on the same computer.

For further information, please refer to the document and gateway troubleshooting .

Best Regards

Allan

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