Domain Ownership and Account Access in Power BI

[SitharamG]

Dear All,

I need your help in gaining ownership of our domain. Three years ago, we were using the domain `@abcdgroup.in`, and during that time, we created a Power BI account which was used for about two years. A few months ago, our company management changed the domain to `@abcd.one`.

After the domain change, one of our employees created a new Power BI account using their work email with the new domain. However, after they left the organization, the admin deleted that email.

Now, when we try to add the new domain to our old domain account, we encounter an error (as shown in the attached screenshot).

We attempted to log in to the deleted email, but since we lost access to that email and its associated contacts, we’ve been unable to recover it. We also tried to recover the email through Zoho, but their response indicates that it's not possible.

As a result, we are unable to add the new domain or gain ownership of it.

[Anonymous · Accepted solution]

You need to create a support ticket with microsoft to try and help.