Forum Discussion
Different users see different results in same Power BI report published to the service
Yes! We engaged Microsoft support and they found that it is actually a bug in the service. They did help us find a workaround. The issue had something to do with the report users setting their own filter on the report in the service and then when we updated the report with no filters and posted the new report to the service, it was somehow maintaining what the user originally selected even though it did not appear that they had selected anything. The only way to fix this is to have the end user select the reset filters icon at the top of the report (if highlighted in yellow, it means there are filters applied). The challenge is that the end users have to do it and they may not realize that they aren't seeing the correct data. Hope that helps!
HI Liza!
Have you found out what happened to you Power BI report? We rae facing the same problem (same link, same accounts, no filters and different results). I know: it sounds impossible but we don`t know what else could be done - we have already refreshed from different users, uploaded the spreadsheet again and the results remain different for users (it shows 2 different results for more than 1 user, to say: users A and B see result X and users C and D see result Y).
We work with Power BI for a awhile (2 years) and have never seen anything like this situation.
Can anyone help?
Yes! We engaged Microsoft support and they found that it is actually a bug in the service. They did help us find a workaround. The issue had something to do with the report users setting their own filter on the report in the service and then when we updated the report with no filters and posted the new report to the service, it was somehow maintaining what the user originally selected even though it did not appear that they had selected anything. The only way to fix this is to have the end user select the reset filters icon at the top of the report (if highlighted in yellow, it means there are filters applied). The challenge is that the end users have to do it and they may not realize that they aren't seeing the correct data. Hope that helps!
Hi LisaK , I just came across your post as we're experiencing it now. Do you have a link to the bug by chance?
Thank you very much, it helped to solve my issue. As a matter of detail, in my case the symbol appeared in green, not yellow.
