Forum Discussion
Desktop Bi logi in issue
Hi Excentrix83
PBI Desktop will require you to log back into your account after reinstallation before you can publish relevant content to your PBI Service. You need to log in to your account again because the reinstallation has cleared some of the previous cache.
You mentioned that the web version logs in automatically without problems because you were logged in and your account was saved to your browser, so you don't need to log in again.
Best Regards,
Community Support Team _ Ailsa Tao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
We probably misunderstood, for months the Desktop on Win 10 with a 365 account worked without problems, suddenly one day I couldn't log in and IT couldn't find a solution, so he completely reinstalled the computer on Win 11, everything worked for 3 days in BI Desktop without problems, until the problem occurred again. that I can't log in, if I press log in the window disappears, nothing happens in Destkop. If I open the file it says you are not logged in, and I get these messages. I think the problem is a firewall, security or something like that, as if something is blocking the 365 account login.