Date Filter does not allow date entry in Service

[reast]

Hello,

Recently all the date filter on the web service dashboards are displaying like this and will not allow entry of a date.

In the desktop service, it correct displays like this (with the Date slider) and allows for changes. Any ideas if something has changed recently? Thank you!

[susan_d_10]

I have a user in our organisation that has this problem.   I have checked that they have the same version browser as all other users, I got them to try the workaround above but this has not changed.    Are there any other suggestions that we can try please

[v-easonf-msft]

Hi, @reast 

I cannot reproduce the problem, everything is normal on my side.

Have you checked the language of Power BI Service? Maybe the region settings of your desktop and service are different, which leads to conflicts in the date format.

You can also try to clear your browser cache, log into your account again and upload a new report.

Best Regards,
Community Support Team _ Eason
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[reast]

Thank you for the response, but unfortunately, none of those suggestions helped. This was all working normally until a couple weeks ago. 

[reast]

For a few minutes this morning, the date filter appeared normal, but now it has reverted back to not allowing any date entry nor showing the header. So bizarre. 

[v-easonf-msft · Accepted solution]

Hi, @reast 

Fix has been deployed on all clusters.

Please recheck your date filter on the web service dashboards 

Best Regards,
Community Support Team _ Eason

[v-easonf-msft]

Hi， @reast 

This issue has been confirmed as a known issue internally(Internal ICM ID: 269024990).

Engineers are working on the fix, ETA will be updated once available.

As a workaround, you can get unblocked by navigating to any report and then to dashboard to see the visual. (But if you refresh again, you will experience the same issue)

Best Regards,
Community Support Team _ Eason