Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
8 years ago

Datasets not connecting to Gateways in PowerBI Service

Since yesterday (14th May 2018) the Gateways are not being connected correctly to the Datasets. Prior to 14th May, this was working fine. The error presents itself when settig up the Data Refresh sch...
Need Help
v-jiascu-msft's avatar
v-jiascu-msft
Icon for Microsoft Employee rankMicrosoft Employee
8 years ago

Hi Anonymous, 

 

1. Please mask your private data.

2. I have to ask whether you loged in the gateway though this could be little possible.

3. Please install a On-premises gateway - personal mode. Just for test.

4. I would suggest you open a support ticket if you have a pro account.

 

Best Regards,

Dale

Anonymous's avatar
Anonymous
Not applicable
8 years ago

Hi Dale,

 

Thanks for your response. Oops... yes, I didn;t see the Private Data (login name/email address) in the screenshot..... will bare that in mind for future.

 

I checked the gateway connection and data source settings and all were good... as they were last week wehn everything was working. I downloaded the personal gateway, and connected the model to it, and in that instance the refresh works fine. I then deleted the original gateway, uninstalled the gateway software, and then recreated a new gateway and setup the data source... but then ended up with the same problem.

 

I could use the personal gateway as a temproary solution for this model, however it won't work as an all round solution as I have multiple data sources on multiple computers around the country all with Gateways installed on them... and all with the same issue.

 

I will create a support ticket as suggested.

 

Clinton