Forum Discussion
Dataset refresh failures - recent issue
Hi gmd_23,
You could try enabling Premium Gen 2 on your capacity, that will for sure get rid of any concurrency or memory refresh problem. Do remember that it is in preview, and that you will not have refresh metrics in the Premium Capacity App anymore. Have a look at all the current limitations.
But you can always switch back if it doesn't solve your problems.
If that doesn't help, I suggest you create a support ticket (which is free with a Pro license). Go to the support page to file a support ticket.
Hi gmd_23,
You could try enabling Premium Gen 2 on your capacity, that will for sure get rid of any concurrency or memory refresh problem. Do remember that it is in preview, and that you will not have refresh metrics in the Premium Capacity App anymore. Have a look at all the current limitations.
But you can always switch back if it doesn't solve your problems.
If that doesn't help, I suggest you create a support ticket (which is free with a Pro license). Go to the support page to file a support ticket.
Hi Nicky,
Thought of that, not having the capacity metrics a huge drawback.
What is alarming is that refreshes are failing even at times of low user and refresh activity.
This does not feel like "our" problem, but a problem in the data centre, like the recent advisory about log files searching for a "D" drive.