Dataset refresh button doesn't work (Gateway)

[dzmitry_v]

Hi,
I created a dataset based on a mixed model (Direct Query + Import via Gateway), shared access with customers using the "Share" button (pic below). I can refresh the dataset, but users click on the "Refresh" button and nothing happens. Do you have an idea how to fix it?

[v-yangliu-msft]

Hi  @dzmitry_v ,

You can let users find the gateway of this shared report in Mange gateways, and check whether the user is mapped to Users

https://docs.microsoft.com/en-us/power-bi/connect-data/service-gateway-data-sources#add-users-to-a-d...

If it exists in the user, but the refresh is still old data, go to Settings-Dataset, find the gateway of this shared report, and click refresh history to view the reason for the refresh failure

https://docs.microsoft.com/en-us/power-bi/connect-data/service-gateway-onprem-tshoot#refresh-history

Best Regards,

Liu Yang

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