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Dataset refresh button doesn't work (Gateway)

I created a dataset based on a mixed model (Direct Query + Import via Gateway), shared access with customers using the "Share" button (pic below). I can refresh the dataset, but users click on the "Refresh" button and nothing happens. Do you have an idea how to fix it?



Community Support
Community Support

Hi  @dzmitry_v ,

You can let users find the gateway of this shared report in Mange gateways, and check whether the user is mapped to Users


If it exists in the user, but the refresh is still old data, go to Settings-Dataset, find the gateway of this shared report, and click refresh history to view the reason for the refresh failure



Best Regards,

Liu Yang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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