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dzmitry_v
Regular Visitor

Dataset refresh button doesn't work (Gateway)

Hi,
I created a dataset based on a mixed model (Direct Query + Import via Gateway), shared access with customers using the "Share" button (pic below). I can refresh the dataset, but users click on the "Refresh" button and nothing happens. Do you have an idea how to fix it?

 

Capture.PNG

1 REPLY 1
v-yangliu-msft
Community Support
Community Support

Hi  @dzmitry_v ,

You can let users find the gateway of this shared report in Mange gateways, and check whether the user is mapped to Users

vyangliumsft_0-1637308434124.png

https://docs.microsoft.com/en-us/power-bi/connect-data/service-gateway-data-sources#add-users-to-a-d...

If it exists in the user, but the refresh is still old data, go to Settings-Dataset, find the gateway of this shared report, and click refresh history to view the reason for the refresh failure

vyangliumsft_1-1637308434127.png

https://docs.microsoft.com/en-us/power-bi/connect-data/service-gateway-onprem-tshoot#refresh-history

 

Best Regards,

Liu Yang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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