Forum Discussion

frandsb's avatar
frandsb
Advocate I
10 years ago
Solved

Dataset Refresh giving unknown error that Bing cannot find.

Attempting to refresh my dataset on powerbi.com is giving following error: Processing Error: An unexpected error occurred (file 'xmutiltm.cpp', line 332, function 'XMTMStorageFileHelper::CreateO...
Need Help
  • Amanda's avatar
    Amanda
    10 years ago

    Hi frandsb, if you are still hitting this issue, would you mind submitting a ticket at https://support.powerbi.com/? That way we can dig deeper into what is causing this problem. 

     

    Thanks!

zgerin's avatar
zgerin
Regular Visitor
10 years ago

Hi,

Is there a solution to this without having to enter a support ticket?  

 

kcantor's avatar
kcantor
Community Champion
10 years ago

I had that same problem yesterday. I redownloaded the gateway and the desktop version, refreshed the data, resaved the data, and it went away.  Hope this helps you as well.

 

  • GTR's avatar
    GTR
    Helper III
    10 years ago
    kcantor wrote:

    I had that same problem yesterday. I redownloaded the gateway and the desktop version, refreshed the data, resaved the data, and it went away.  Hope this helps you as well.

     

    I can confirm that the above method worked for me as well. When in doubt, re-install.