Forum Discussion

frandsb's avatar
frandsb
Icon for Advocate I rankAdvocate I
10 years ago
Solved

Dataset Refresh giving unknown error that Bing cannot find.

Attempting to refresh my dataset on powerbi.com is giving following error: Processing Error: An unexpected error occurred (file 'xmutiltm.cpp', line 332, function 'XMTMStorageFileHelper::CreateO...
Need Help
  • Amanda's avatar
    Amanda
    10 years ago

    Hi frandsb, if you are still hitting this issue, would you mind submitting a ticket at https://support.powerbi.com/? That way we can dig deeper into what is causing this problem. 

     

    Thanks!

Amanda's avatar
Amanda
Icon for Microsoft Employee rankMicrosoft Employee
10 years ago

Hi DF10569 if you are hitting this error still, you will need to submit a ticket at ​https://support.powerbi.com/. We will need to debug further to find out what the problem is. Thanks!

zgerin's avatar
zgerin
Regular Visitor
10 years ago

Hi,

Is there a solution to this without having to enter a support ticket?  

 

  • kcantor's avatar
    kcantor
    Icon for Community Champion rankCommunity Champion
    10 years ago

    I had that same problem yesterday. I redownloaded the gateway and the desktop version, refreshed the data, resaved the data, and it went away.  Hope this helps you as well.

     

    • GTR's avatar
      GTR
      Icon for Helper III rankHelper III
      10 years ago
      kcantor wrote:

      I had that same problem yesterday. I redownloaded the gateway and the desktop version, refreshed the data, resaved the data, and it went away.  Hope this helps you as well.

       

      I can confirm that the above method worked for me as well. When in doubt, re-install.