Forum Discussion

mylesk22's avatar
mylesk22
Regular Visitor
3 years ago

Datamart authentication blank on takeover

we have started using datamart with premium (PPU) as a way to solve our data issues

a colleague set up the datamart using previous queries I have access to, but when I take over Data source credentials will not authenticate

I have access to all the source files (I initally set them up, and works in data flow) but when I try to authenticate the box is blank and will not let me sign in (tried skip test, sign in etc)

tried the normal log off and on again / reboot / edge instead of chrome / googling but cannot find an answer

has anyone experianced this, or know the issue?

 

3 Replies

  • mylesk22's avatar
    mylesk22
    Regular Visitor

    Thanks, yes, was the same with flows, but I cannot re enter autentication method (same for colleagues when they take over, but OK for orginal owner only)

    I will look a ticket as advised, thanks

     

    • joannab's avatar
      joannab
      Icon for Advocate I rankAdvocate I

      Hello, 

      did you find a way to authenticate or get any response on your ticket?

      Thanks!