Datamart (SQL) Server Connection String Details - Port number? Share email?

I'm seeing a similar problem from inside a client's network:

Microsoft.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=142; handshake=14867;
---> System.ComponentModel.Win32Exception (258): The wait operation timed out.
at Microsoft.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)
at Microsoft.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)
at Microsoft.Data.SqlClient.TdsParserStateObject.ThrowExceptionAndWarning(Boolean callerHasConnectionLock, Boolean asyncClose)
at Microsoft.Data.SqlClient.TdsParserStateObject.ReadSniError(TdsParserStateObject stateObj, UInt32 error)
at Microsoft.Data.SqlClient.TdsParserStateObject.ReadSniSyncOverAsync()
at Microsoft.Data.SqlClient.TdsParserStateObject.TryReadNetworkPacket()
at Microsoft.Data.SqlClient.TdsParser.ConsumePreLoginHandshake(SqlConnectionEncryptOption encrypt, Boolean trustServerCert, Boolean integratedSecurity, Boolean& marsCapable, Boolean& fedAuthRequired, Boolean tlsFirst)
at Microsoft.Data.SqlClient.TdsParser.Connect(ServerInfo serverInfo, SqlInternalConnectionTds connHandler, Boolean ignoreSniOpenTimeout, Int64 timerExpire, SqlConnectionString connectionOptions, Boolean withFailover)
at Microsoft.Data.SqlClient.SqlInternalConnectionTds.AttemptOneLogin(ServerInfo serverInfo, String newPassword, SecureString newSecurePassword, Boolean ignoreSniOpenTimeout, TimeoutTimer timeout, Boolean withFailover)
at Microsoft.Data.SqlClient.SqlInternalConnectionTds.LoginNoFailover(ServerInfo serverInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString connectionOptions, SqlCredential credential, TimeoutTimer timeout)
at Microsoft.Data.SqlClient.SqlInternalConnectionTds.OpenLoginEnlist(TimeoutTimer timeout, SqlConnectionString connectionOptions, SqlCredential credential, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance)
at Microsoft.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, Boolean applyTransientFaultHandling, String accessToken, DbConnectionPool pool)
at Microsoft.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)
at Microsoft.Data.ProviderBase.DbConnectionFactory.CreateNonPooledConnection(DbConnection owningConnection, DbConnectionPoolGroup poolGroup, DbConnectionOptions userOptions)
at Microsoft.Data.ProviderBase.DbConnectionFactory.<>c__DisplayClass48_0.<CreateReplaceConnectionContinuation>b__0(Task`1 _)
at System.Threading.Tasks.ContinuationResultTaskFromResultTask`2.InnerInvoke()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
--- End of stack trace from previous location ---
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.Tasks.Task.ExecuteWithThreadLocal(Task& currentTaskSlot, Thread threadPoolThread)
--- End of stack trace from previous location ---
at Microsoft.SqlTools.ServiceLayer.Connection.ReliableConnection.ReliableSqlConnection.<>c__DisplayClass30_0.<<OpenAsync>b__0>d.MoveNext() in /_/src/Microsoft.SqlTools.ManagedBatchParser/ReliableConnection/ReliableSqlConnection.cs:line 313
--- End of stack trace from previous location ---
at Microsoft.SqlTools.ServiceLayer.Connection.ConnectionService.TryOpenConnection(ConnectionInfo connectionInfo, ConnectParams connectionParams) in D:\a\_work\1\s\src\Microsoft.SqlTools.ServiceLayer\Connection\ConnectionService.cs:line 695
ClientConnectionId:eca8d690-11b9-486a-a193-92e6a9fee26e
Error Number:-2,State:0,Class:11

I get basically the same error from both ADS (v1.42.0) and SSMS (v19.0.2)

Unfortunately I can't connect to their PowerBI/DataMart instances from outside their network, as this is blocked.

It's quite possible that they've blocked (firewalled) some part of the handshake...

Any ideas?

Thanks

Craig