Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
9 years ago
Solved

Data source credentials hangs on refresh

Hello,   Data Source Credentials seems to be hanging on refresh.   I get the encircling dots ever spinning and it never seems to stop.   My internet connection seems to be working fine since I ...
Need Help
  • Anonymous's avatar
    Anonymous
    9 years ago

    It is working now for me.

    Hope it does to for all you guys.

kcantor's avatar
kcantor
Community Champion
9 years ago

REceived last night regarding my open ticket.

Hi Kristi,

 

I hope you are doing well. Thank you very much for your time and patience in this matter.

 

I have reviewed the Activity ID you provided during our troubleshooting today and I engaged the product Group to get their insights and assistance to resolve this issue. It seems that it is an issue that the Product Group is actively working to fix.

 

I will keep investigating the issue further with the Product Group meanwhile I will keep you updated.

 

Thank you very much again for your time and patience.

 

I hope you have a wonderful day!

 

Best regards,

perpor's avatar
perpor
Helper V
9 years ago

Same issue, maybe after the installation of a second Gateway (one for a server Test e one for a server Prod).

 

Can be useful to remove all the gateway from the two servers, and install again (??????) as I have seen suggested ????