Forum Discussion

Anonymous

Not applicable

9 years ago

Solved

Data source credentials hangs on refresh

Hello, Data Source Credentials seems to be hanging on refresh. I get the encircling dots ever spinning and it never seems to stop. My internet connection seems to be working fine since I ...

Anonymous
9 years ago
It is working now for me.
Hope it does to for all you guys.

Advocate II

9 years ago

Same issue here with project Online data source , it is hang on loading the credentials. Not accepting valide O365 credentails.

Earlier it was working fine but this is happening from the latest updates, post December last week update.

Rajkumar
Advocate II
9 years ago
Schedule Refresh is working now, it is accepting creadentials without any issues. Hope it is working for every one.

But I see another Problem is that, when I use "Refresh now" it is showing a message "Preparing for refresh now". When I actually open the report it is not showing the updated data.

Power BI team, could you please look into this issue as well.
- mzikra
  Advocate II
  9 years ago
  Mine is still not working, is anyone in North Central US seeing the issue resolved? The fixes occasionally get rolled out by region, so curious if its just me or regional issue based now?
  - kcantor
    Community Champion
    9 years ago
    REceived last night regarding my open ticket.
    Hi Kristi,
    
    I hope you are doing well. Thank you very much for your time and patience in this matter.
    
    I have reviewed the Activity ID you provided during our troubleshooting today and I engaged the product Group to get their insights and assistance to resolve this issue. It seems that it is an issue that the Product Group is actively working to fix.
    
    I will keep investigating the issue further with the Product Group meanwhile I will keep you updated.
    
    Thank you very much again for your time and patience.
    
    I hope you have a wonderful day!
    
    Best regards,