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Data source credentials hangs - Gateway not recognised
Hello,
Data Source Credentials il always hanging on refresh.
We have worked fine with the gateway for 2 months, on our server 'test'.
From half april (approx.) no more, on the old server 'test' and on the new server 'Prod' where we installed the gateway at that time.
We obtain always the message to install the Gateway.
But have installed many times the Gateway, tried many solutions, many controls on ports ecc., but the problem is also the same
... the gateway is not recognised
Also an opened ticket has not have response after many days.
- we solved the problem, after many attempts (the dataset now have only one datasource). We uninstalled both gateways, on test and prod servers, then installed the gateway only on the prod server, which is what we are concerned about, and this gateway was properly recognized and worked properly.For now, that's what we needed to get reports into production
