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Data source credentials hangs - Gateway not recognised
Hello, Data Source Credentials il always hanging on refresh. We have worked fine with the gateway for 2 months, on our server 'test'. From half april (approx.) no more, on the old server 'test...
- we solved the problem, after many attempts (the dataset now have only one datasource). We uninstalled both gateways, on test and prod servers, then installed the gateway only on the prod server, which is what we are concerned about, and this gateway was properly recognized and worked properly.For now, that's what we needed to get reports into production
Hello,
We can see from your posted pictures, the connection is good. Did you check this situation? Maybe there was some change of your dataset. The situation is: if your dataset has many sources, every source should have a Data Source in the Gateway including files and online sources. Let's just have a try.
Best Regards
Dale
we solved the problem, after many attempts (the dataset now have only one datasource). We uninstalled both gateways, on test and prod servers, then installed the gateway only on the prod server, which is what we are concerned about, and this gateway was properly recognized and worked properly.
For now, that's what we needed to get reports into production
Hi,
I am so glad to hear that. It must be such a bad experience.
You can try to add new data source. Remember one thing, every source needs a data source in the gateway. Such as workbook, web.
Best Regards!
Dale