Forum Discussion

perpor's avatar
perpor
Icon for Helper V rankHelper V
9 years ago
Solved

Data source credentials hangs - Gateway not recognised

Hello, Data Source Credentials il always hanging on refresh. We have worked fine with the gateway for 2 months, on our server 'test'. From half april (approx.) no more, on the old server 'test...
Need Help
  • perpor's avatar
    perpor
    9 years ago
    we solved the problem, after many attempts (the dataset now have only one datasource). We uninstalled both gateways, on test and prod servers, then installed the gateway only on the prod server, which is what we are concerned about, and this gateway was properly recognized and worked properly.
    For now, that's what we needed to get reports into production
v-jiascu-msft's avatar
v-jiascu-msft
Icon for Microsoft Employee rankMicrosoft Employee
9 years ago

Hi, perpor

 

According to your posts, your configuration looks good. There is one thing you need to check. You should create data sources for every source of your dataset in the Gateway if your dataset has many sources. Have a look at the example below.

By the way, you should check the version of your On-premises Gateway. The newest version is 14.16.6317.4. You can download the newest version from your Power BI Services. Maybe this is the cause that data source credentials hangs.

Hope this would help.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Best regards

Dale

perpor's avatar
perpor
Icon for Helper V rankHelper V
9 years ago

Where can I see the actual version of the gateway ? (but we have installed several times the gateway in the last days..)

  • v-jiascu-msft's avatar
    v-jiascu-msft
    Icon for Microsoft Employee rankMicrosoft Employee
    9 years ago

    Open the On-premises data Gateway, you will see in the status page. If your gateway is OK, you should check your credentials. Maybe you can check it in the local machine first.  

     

     

    • perpor's avatar
      perpor
      Icon for Helper V rankHelper V
      9 years ago

      ok, for the first server yhe version is right, for the second server i verify later...

      • perpor's avatar
        perpor
        Icon for Helper V rankHelper V
        9 years ago

        verified on the second server, the version is ok but the Gateway is always not recognised.

        It is obvious that there are many bugs, I hope that Microsoft can solve as soon as possible (and we do not have response to the ticket afer 10 days...)