Forum Discussion

perpor's avatar
perpor
Helper V
9 years ago
Solved

Data source credentials hangs - Gateway not recognised

Hello, Data Source Credentials il always hanging on refresh. We have worked fine with the gateway for 2 months, on our server 'test'. From half april (approx.) no more, on the old server 'test...
Need Help
  • perpor's avatar
    perpor
    9 years ago
    we solved the problem, after many attempts (the dataset now have only one datasource). We uninstalled both gateways, on test and prod servers, then installed the gateway only on the prod server, which is what we are concerned about, and this gateway was properly recognized and worked properly.
    For now, that's what we needed to get reports into production
perpor's avatar
perpor
Helper V
9 years ago

perpor's avatar
perpor
Helper V
9 years ago

No ideas ??

 

 we did other attempts with strange results... (random apparently results)

  • v-jiascu-msft's avatar
    v-jiascu-msft
    Microsoft Employee
    9 years ago

    Hi, perpor

     

    According to your posts, your configuration looks good. There is one thing you need to check. You should create data sources for every source of your dataset in the Gateway if your dataset has many sources. Have a look at the example below.

    By the way, you should check the version of your On-premises Gateway. The newest version is 14.16.6317.4. You can download the newest version from your Power BI Services. Maybe this is the cause that data source credentials hangs.

    Hope this would help.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Best regards

    Dale

    • perpor's avatar
      perpor
      Helper V
      9 years ago

      Where can I see the actual version of the gateway ? (but we have installed several times the gateway in the last days..)

      • v-jiascu-msft's avatar
        v-jiascu-msft
        Microsoft Employee
        9 years ago

        Open the On-premises data Gateway, you will see in the status page. If your gateway is OK, you should check your credentials. Maybe you can check it in the local machine first.